1. WHAT IS YOUR RETURNS POLICY?

We hope that you love every purchase that you order with us however we appreciate that this is not always the case. In the event that you would like to return your item we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

2. HOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us:

1. Re-pack the item in its original packaging, in the condition that you received it.
2. Cover your address label with the The Trossachs Treehouse returns address:

The Trossachs Treehouse 
49a Main St
Callander
Perthshire
FK17 8DX

1. Return the package by using the Post Office counters and obtain proof of postage (this is free of charge) from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
2. Keep your certificate of postage safe until your refund is processed, as you will need this as your proof of return.
3. Cost of postage will be at the customers expence unless agreed with us for damaged products prior to return.
4. Don't forget to drop us an e-mail, letting us know you are returning an item.